Effective Date: May 2026 · Vennsilix Technologies Pvt. Ltd. · This policy governs refunds and cancellations for the VennsilixCampus School Management Platform ("Platform"). It forms part of, and should be read together with, our Terms & Conditions.
In the event of a service disruption that is directly and solely attributable to causes within the Company's control, the Company may, at its discretion, provide a pro-rata credit or refund of the subscription fee, calculated only for the period during which the Platform was demonstrably unavailable to the affected institution.
No refund, credit, or compensation of any nature shall be applicable for disruptions arising from:
The maximum refund payable under any circumstance shall not exceed the proportionate subscription amount for the affected period, and shall not include indirect losses, loss of revenue, loss of data, loss of business opportunity, or any consequential damages whatsoever.
All refund claims must be raised in writing within thirty (30) days of the disruption occurring. Claims raised beyond this period shall not be entertained.
An institution may cancel its subscription to the Platform at any time by providing written notice to the Company. Cancellation shall take effect at the end of the then-current billing period, and no partial-period refund shall be due for the remainder of that period except as expressly provided under the Service Disruptions section above.
Please contact our support team in writing, with your school's registered details and a description of the issue, via:
This Refund & Cancellation Policy should be read together with our full Terms & Conditions and Privacy Policy.