Effective Date: May 2026 · Vennsilix Technologies Pvt. Ltd. · These Terms govern your use of the VennsilixCampus School Management Platform ("Platform"). By accessing or using the Platform, you unconditionally agree to these Terms.
By registering, accessing, or using the Platform in any capacity — whether as a School Administrator, Teacher, Student, or Parent — you unconditionally accept these Terms and Conditions. If you do not agree, you must immediately discontinue use of the Platform.
Users are strictly advised not to share any of the following through the Platform:
Vennsilix Technologies Pvt. Ltd. shall not be held liable, responsible, or accountable for any loss, fraud, misuse, or damage arising from a User's voluntary disclosure of such information through the Platform or to any third party.
Users are solely responsible for maintaining the confidentiality of their login credentials. Any activity conducted through a User's account shall be deemed to have been conducted by the User themselves.
The Company is committed to providing timely and effective support to all Users. Any technical issue, complaint, or support request raised through the designated support channel shall be acknowledged on priority.
Upon receipt of a support request, the Company shall communicate an approximate Turnaround Time (TAT) to the User within a reasonable period, based on the nature and severity of the issue.
The Company shall make all reasonable efforts to resolve reported issues at the earliest. However, the actual resolution time may vary depending on the complexity of the issue, availability of technical resources, and any dependencies on third-party services.
The Platform relies on third-party services including, but not limited to:
The Company does not own, operate, or control these third-party services. In the event of server outages, SMS delivery failures, payment gateway disruptions, or any other third-party service disruption, the Company shall not be held liable for the resulting unavailability of the Platform or its features.
Users acknowledge and agree that the Company's control over third-party infrastructure is limited, and disruptions arising from such dependencies are beyond the Company's direct control. By continuing to use the Platform, Users give their informed acknowledgement of this limitation.
The Company endeavors to maintain high Platform availability. However, the Platform is provided "as is" and "as available", without any express or implied warranty of uninterrupted or error-free service.
Scheduled maintenance, upgrades, or emergency fixes may occasionally require temporary unavailability. The Company shall endeavor to provide advance notice where practicable.
The Company shall not be liable for any loss of data, revenue, goodwill, or business opportunity arising from Platform unavailability, whether scheduled or unscheduled.
The Company collects, stores, and processes User data in accordance with applicable Indian data protection laws, including the Information Technology Act, 2000 and its amendments, and the Digital Personal Data Protection Act, 2023.
Student and staff data uploaded to the Platform remains the property of the respective School Institution. The Company acts as a data processor and shall not use such data for any purpose other than providing the Platform services.
The Company shall implement reasonable technical and organisational measures to protect User data. However, no system is entirely immune from security threats, and the Company shall not be liable for any breach arising from circumstances beyond its reasonable control.
To the maximum extent permitted under applicable Indian law, the Company's total aggregate liability to any User shall not exceed the subscription fees paid by the School Institution for the immediately preceding three (3) calendar months.
In no event shall the Company be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or business interruption, howsoever caused.
In the event of a service disruption that is directly and solely attributable to causes within the Company's control, the Company may, at its discretion, provide a pro-rata credit or refund of the subscription fee, calculated only for the period during which the Platform was demonstrably unavailable to the affected institution.
No refund, credit, or compensation of any nature shall be applicable for disruptions arising from:
The maximum refund payable under any circumstance shall not exceed the proportionate subscription amount for the affected period, and shall not include indirect losses, loss of revenue, loss of data, loss of business opportunity, or any consequential damages whatsoever.
All refund claims must be raised in writing within thirty (30) days of the disruption occurring. Claims raised beyond this period shall not be entertained.
These Terms shall be governed by and construed in accordance with the laws of the Republic of India.
Any dispute arising out of these Terms shall first be attempted to be resolved through mutual negotiation and good faith discussions. If unresolved within thirty (30) days of notice, the dispute shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, with a sole arbitrator mutually appointed by the parties. The seat of arbitration shall be Hyderabad, Telangana, India.
Subject to the above, the courts at Hyderabad, Telangana shall have exclusive jurisdiction.
The Company reserves the right to modify these Terms at any time. Users will be notified of material changes through the Platform. Continued use of the Platform after such notification constitutes acceptance of the revised Terms.
Users may request deletion of their account and associated data at any time, either within the Platform or via the public web page provided for this purpose (vennsilix.com/account-deletion) — details of the process, timeframe, and what is retained are set out in the Company's Privacy Policy. Deletion requests are reviewed by the relevant School Institution before being processed, since User accounts are linked to that institution's academic and administrative records.